Lufthansa Continues the Tradition of Passenger Care with Special Services for Children

Lufthansa's Special Service Team continues a long standing tradition of passenger care that started in 1968.

Nicknamed the "Rotkappchen" ("Red Caps") by journalists in the early days of Lufthansa's history of special care for passengers when these professionals wore red hats, the name stuck.  While the hats are no longer worn, about 220 staff at Frankfurt Airport that are assigned to the Special Service Team wear red badges on their lapels.  

In 1999 46,000 unaccompanied minors utilized the assistance of the Special Service Team.  

The Special Service ensures that unaccompanied minors have access to a special room with toys, snacks and drinks while waiting for their flight.  During the flight, the crew are responsible for the unaccompanied minor and the Special Service ensures that the person picking up the child upon arrival is the designated contact.  

Lufthansa's staff will also relay messages to the designated contact person if a child misses a connecting flight or arrival at the final destination is delayed.

All youngsters, including unaccompanied minors are now being treated to tasty new menus and a range of trendy toys.  The new inflight service concept called "Lu's World" was introduced on July 1, 2000.  

"Lu's World" extends Lufthansa's commitment to service for children to include luscious food, games and inflight enjoyment for junior flyers.  Children are treated to a delectable selection of meals that include mouse-shaped bread rolls, pancakes, raw vegetables formed into a butterfly with cheese and sliced turkey wings, colourful rice dishes and chocolate mousse with honey.  

To amuse and entertain younger passengers games, paint books, Lu arm bags, finger dolls and memory with Lu cards are provided that make time fly in the cabin.

With all this attention given to children flying Lufthansa they are sure to consider that "There is no better way to fly". 

To obtain more information or to view details of services for children on Lufthansa go to Lufthansa's Policies and Services for Children.