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For details of policies and services
offered by Air Canada - Click Below:
ON THE FLIGHT
UNACCOMPANIED MINORS
CONTACT
INFORMATION
Aeroplan Kids™ program …#1 with kids!
Through its Aeroplan Kids program, Air Canada has become
the number one airline for kids in Canada. Once on board,
kids have lots of things to keep them entertained,
including a visit to the cockpit and a personal logbook.
Want to receive fun stuff at home?
Sign up and become a member of the Aeroplan Kids program
by filling out the application form in the logbook.
Meals for Children on Air Canada:
In order
to accommodate the special needs of an infant or child, Air
Canada offers following special meals*:
- Infant
or baby's meal
- Bland/soft
meal
- Child's
meal
- Fruit
platter meal
- Vegetarian
meal (non-dairy)
- Vegetarian
meal (lacto-ovo)
- Non-lactose
meal
-
- *
Certain restrictions may apply and other special meals
are available.
Air Canada also advises that it
cannot provide meals which are guaranteed to be free of
nuts, seafood or other food products. Any special
meals must be ordered at least 18 hours prior to flight
departure.
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Air Canada reports that more than 45 000 Unaccompanied
Minors-children aged between five and 11 are passengers on
their planes each year.
The following information is posted on their web site
detailing Air Canada's Unaccompanied Minor (UM) service.
Who can travel alone?
Children aged five to 11 may travel alone but must be
escorted by Air Canada agents and flight attendants.
Who needs to be accompanied?
Children under five-years-of-age must be accompanied by
an adult aged 16 or older. Children under 12, for whom UM
assistance hasn't been ordered, must be accompanied by an
adult aged 16 or older.
Register early
The UM service must be requested at the same time the
child's flight is booked by the parent/guardian. There is a
nominal fee for the service.
The best of care with UM
Whether flying on domestic, transborder, or international
routes, your child receives extra-special care from Air
Canada agents and flight attendants. From the moment they
arrive at airport check-in, until they reach their final
destination, all children are escorted and supervised by our
highly trained staff. If the travel itinerary includes a
transfer, ground staff will take care of the child and see
him/her safely onboard the connecting flight.
What's a YPTU?
Young passengers aged 12 to
17 travelling on their own will be identified in our
reservation system as a young passenger travelling
unaccompanied (YPTU). This ensures that if there should be a
flight delay or cancellation, the young person will receive
extra care. This service is free. When assistance is
requested by the parent/guardian, the unaccompanied minor
service will be offered.
Reservations
"My child's travelling alone." When you make
your child's reservation, let Air Canada or your travel
agent know he/she will be travelling alone. You will be
given details about our special services and what procedures
are involved when a child is unaccompanied. The UM service
charge can be paid when you book the flight, or directly at
the airport when your child checks-in.
Advance seat selection
Does you child like to sit by the window? With our
advance seat selection you can reserve a seat in your
child's favourite area in the aircraft. When you make the
reservation, request advance seat selection for your child.
For their added security and comfort, Air Canada has
selected specific seats on each of its aircraft for children
travelling on their own.
Pre-boarding
There's no getting lost in the crowd. All children
travelling alone are boarded ahead of the other passengers.
This gives your child time to settle in comfortably and ask
the flight attendant any questions he/she may have about the
flight.
We take care of them, every step of the way
The first step in your child's trip is getting
checked-in. When you arrive at the airport, head for the Air
Canada counter to begin check-in formalities. If the UM
service wasn't paid at the time of booking, the agent will
request payment when you check-in.
Getting all the details
You will be asked to complete "a request for
carriage" form which is attached to an envelope bearing
the letters "UM."
The form contains:
- child's identification
- flight itinerary
- names of people who will meet your child at the
connecting point (where applicable) and destination
- parent or guardian's authorizing signature.
The envelope is always in the care of an Air Canada
agent. It serves as a document holder for your child's
passport, airline ticket, emergency numbers, and Customs
documentation.
UM…because we care
UMs are easy to see in a crowd. An agent gives each child
an UM lanyard (hang tag) or distinctive baseball cap to wear
while travelling with Air Canada. These items help our
highly trained personnel quickly identify your child so they
can provide them with the supervision and personal care
we're so well known for.
Step by step
- Even after an Air Canada agent has taken your child
into their care, you'll be asked to remain at the
airport until the flight has departed.
- The agent will accompany your child through the
security check and proceed to the gate area.
- Once boarding is announced, your child will be
escorted to the aircraft ahead of other passengers.
He/she will be greeted by the In-charge flight attendant
who will guide him/her to an assigned seat.
- Throughout the flight, your child will be supervised
by crewmembers.
- Upon arrival at your child's destination, the
In-charge flight attendant will help him/her disembark,
and will hand him/her over to an airport agent who will
escort your child to the Arrivals section to meet the
person designated on the UM envelope.
- The person meeting your child will be asked for photo
identification and will sign the UM envelope, accepting
responsibility of the child.
If you need any additional information, or have any
questions about how to plan for a child travelling on
their own, please contact your travel agent or Air Canada.
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To contact Air Canada Call 1-888-247-2262
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We would love to hear about
any experiences visitors to www.hotelfun4kids.com
have had. Go to Contact Us and
let us know. We look forward to hearing from you and
will be adding a parent's airline experiences page shortly.
Note: These
policies may change without notice and we suggest that you
contact the airline directly for more information.
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